Services en Français – French language services

Pour recevoir des services en français, veuillez communiquer avec l’Association pour l’intégration sociale d’Ottawa (AISO) au 613 744-2241 #211 ou envoyez un courriel à reception@AISO.org

French Language Service Accountability Framework:

The French Language Services Act (FLS Act) guarantees the right to receive services and communications in French in designated areas of the province. In designated areas, these services must be equivalent in quality to those provided in English. The City of Ottawa is considered a designated area under the FLSA.

The Ontario Regulation 284/11 was adopted on July 1, 2011 aims to improve the delivery of services in French in the public and broader public sectors and requires government to set expectations to ensure that FLS are provided on an active offer basis.

The concept of “active offer” means that services in French are clearly visible, readily available at all times, easily accessible and publicized so that Ontario’s French-speaking population is informed about the services available in French and they can access those services.

At Tamir Foundation:

We provide English Language services. Our requirement to the Ministry of Children, Community and Social Services (MCCSS) is to be a “Referral Agency.” This means we are accountable for French language service provision and will ensure an “active offer” of client services in French by:

• Ensuring signage on how to obtain FLS is displayed in French;
• Ensuring website, general phone message and referral information provides information on how to obtain service in French;
• Working collaboratively with partner agencies to support the provision of FLS;
• Ensuring that all employees are aware of the French Languages Services Act and Ontario Regulation 284/11

To do this, we have:

1. Developed an agreement with AISO (Association pour l’Integration Sociale D’Ottawa).
2. Ensure information on how to obtain services in French in the Ottawa community is identified in our website, information is provided at reception, and in a general phone message redirecting individuals to services in French.
3. Ensure all Tamir employees and volunteers are aware of “active offer” of referral to services available in French. This is done via this information page which is provided during orientations as well as reviewed annually as well as on our internal staff announcement site.