Quality of Care

All organizations strive to ensure quality of service and to promote a philosophy where continuous improvement is always the goal. Currently, there are no formal accreditation systems in place in the field of developmental services and so individual agencies must work to define quality of service and ensure that tools are in place to monitor, evaluate and report on these outcomes.

Tamir has developed unique audit and evaluation systems to monitor both the service we provide to each individual we support and the program administration systems that guide our operational activities.

Personal Outcomes Planning

Using a Personal Outcomes Planning (POP) process that includes an assessment of each individual's needs and their supports every two years, Tamir is better able to ensure the services we offer are responsive to their needs and wishes, and are delivered in a caring, respectful and effective manner. Supports and outcomes are identified to meet individual needs and interests and the POP plan is then implemented. The extent to which these plans have been successful is evaluated each year when the POP is reviewed and the plan is updated.

Program Audit and Evaluation

Tamir's internal audit and evaluation process looks at how efficiently and effectively our programs are administered. Four basic elements of program administration are reviewed annually; care and upkeep of program sites, all documentation associated with participant supports, personnel files and, Judaic content within our programs. The audit results provide us with a report card about our practices, highlighting the areas in which we performing well and where we need improvement.

Tamir is committed to cultivating an environment where continuous improvement and quality of service is evident in our day to day operations. By using the POP and audit and evaluation tools we have developed we feel we are one step closer to this goal. We are also proud to have shared these innovative tools with 5 other area agencies through a grant received from MCSS in recognition of the leadership Tamir has shown in the area of ensuring quality of care.